Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a casino not on GamStop that we cover? This page explains the best way to reach the team behind design-innovation.uk and what you can expect once you do.
How to Reach the Editorial Team
Email is the most reliable route to us. Every message is read by a real person, not filtered through automated replies, and we aim to respond within two working days. When you write in, a short line explaining what your enquiry is about — a review query, a correction, a payments question — helps us route it to the right person and answer faster.
What We Can Help With
Non Gamstop Casinos publishes research-based reviews and guides on casinos not on GamStop, covering bonuses, wagering requirements, payments, games and sports betting for UK readers. Enquiries we regularly receive fall into a few categories:
- Review and ranking questions — asking why a particular site, such as Betmica or Kikibet, appears where it does in our comparisons, or how our editorial ratings are worked out.
- Bonus and wagering clarifications — help understanding how a welcome offer, free spins package or cashback deal actually applies, including deposit minimums, maximum bonus bets and expiry dates.
- Payments and withdrawals — questions about which methods a non GamStop casino accepts for GB customers, currency conversion on non-GBP accounts, or how identity and source-of-funds checks tend to work.
- Corrections — if you notice an offer, licence detail or fact that looks out of date, we want to know. We date our findings and update pages when terms change.
- Content suggestions — ideas for topics you would like covered in more depth, from slot volatility to sports betting features like bet builders and cash-out.
- Safer gambling concerns — if you or someone you know is struggling, tell us in your message and we will point you towards independent support such as GamCare, alongside information on self-exclusion and deposit limits.
What to Include in Your Message
A few details speed things up considerably:
- The name of the casino or page your query relates to
- Whether it is a factual question, a correction, or general feedback
- Any relevant dates, such as when you last checked an offer or withdrawal time
- Your general location if it affects the answer, since availability of payment methods and offers can differ across the UK
What Happens After You Get in Touch
A member of our team reviews each message individually. We separate confirmed facts from casino advertising claims, and we will tell you plainly if something is an unresolved question rather than a settled answer. Our target turnaround is two working days, though this can stretch slightly during busier periods — we will still follow up.
If your query concerns eligibility, licensing or regulatory scope, we will answer based on publicly verifiable information and will not speculate on a casino's licensing status if we cannot confirm it.
Before You Write In
Many common questions about how these sites work — bonus terms, payment options, game selection and eligibility — are already covered on our page about trusted non GamStop casinos in the UK. It is worth a look first in case your answer is already there, though we are always happy to clarify further by email.
A Note on Responsible Gambling
We do not present online casinos, including any casino not on GamStop, as a source of income or a solution to financial difficulty. If you would like guidance on self-exclusion, deposit and loss limits, or blocking software, mention this when you contact us and we will direct you to appropriate independent resources such as GamCare.
Thank you for taking the time to reach out. Genuine reader questions and corrections are what keep this site accurate, and we read every one that comes in.